Customer service virtual assistant job description template
Copy this customer service job description to hire email, chat and ticket support, or let WiseVAs match you with a vetted LATAM support assistant in your time zone.
Job description template
Paste this into your job post on LinkedIn, Indeed or Upwork.
JOB TITLE: Customer Service Virtual Assistant (Remote, Full Time) SUMMARY We are hiring a full time customer service virtual assistant to give [company]'s customers fast, friendly answers. You will handle email, live chat and help desk tickets, process returns and refunds, and support orders and accounts during [your time zone] business hours. You will report to [manager name, title]. RESPONSIBILITIES * Answer customer emails and live chats in [help desk] * Resolve tickets and escalate complex issues to [owner] * Process returns, refunds and order changes following our policies * Update customer accounts and order records * Keep macros, saved replies and help center articles current * Tag tickets so we can see top issues each week * Follow up on open cases until they are solved * Share a weekly summary of trends and customer feedback SKILLS AND QUALIFICATIONS * Excellent written English with a warm, on brand tone * Patient and calm with frustrated customers * Fast, accurate typist * Follows policies while using good judgment * Uses AI tools to draft and summarize replies * [X] years of customer support experience (set your own requirement) TOOLS * Zendesk, Gorgias, Freshdesk or [help desk] * Shopify or [order system] * Intercom or [live chat] * Slack * Google Workspace * ChatGPT or [AI assistant] SCHEDULE * Full time, 40 hours a week, Monday to Friday * Working [your time zone] business hours, core overlap [start time] to [end time] * Reports to [manager name, title]; weekly check in on [day] KPIs (we review these every [week or month]) * First response time under [X] during business hours * Customer satisfaction score of [target] * Tickets resolved per day: [X] * Reopened tickets below [target] % * Weekly trends report delivered every [day] HOW TO APPLY Send your resume and a short note on why this role fits you to [email]. Use the subject line: "Customer Service Virtual Assistant application, [your name]".
What this role costs
- WiseVAs LATAM talent: from $2,000 a month, full time, in your time zone, on 1 bill.
- Priced per role by seniority, no recruiting fees.
- About $24,000 a year at the starting price, vetted, managed, free replacements.
- Inbox, tickets, live chat and customer follow up are included.
Skip the job post. Hire a customer service assistant from $2,000 a month.
Vetted LATAM talent who works your hours, on 1 bill, with free replacements.
Free. 30 minutes. No commitment.
FAQ
A customer service virtual assistant handles front line support: answering email and live chat, resolving help desk tickets, processing returns and refunds, and supporting orders and accounts, during your business hours.
Use first response time, resolution time, customer satisfaction and reopened tickets. Set the targets from your own current numbers so they are realistic.
A WiseVAs customer service assistant starts from $2,000 a month, full time in your time zone, priced per role by seniority, on 1 bill. Inbox, tickets and customer follow up are included. Book the free 30 minute audit for your exact price.
Skip the job post. Hire a customer service assistant from $2,000 a month.
Vetted LATAM talent who works your hours, on 1 bill, with free replacements.
Free. 30 minutes. No commitment.